Refund policy

Refund & Return Policy

Last Updated: [09/06/2026]

At HollowCraft, we want your order to arrive as described and in good condition. Because many items are limited, collectible, specialty, or one-of-a-kind, we generally do not accept returns for buyer’s remorse or changes of mind.

Eligibility for Refunds or Replacements

Refunds or replacements may be offered only when:

  • An item arrives damaged in transit.

  • You receive the wrong item.

  • An item materially differs from its product listing or listing photos.

All requests are reviewed on a case-by-case basis. If approved, HollowCraft may offer a replacement, store credit, partial refund, or full refund depending on item availability and the nature of the issue.

How to Submit a Claim

To request assistance, contact us within 5 calendar days of confirmed delivery.

Please include:

  • Your order number.

  • A clear description of the issue.

  • Clear photos of the item, including all relevant damage or differences.

  • Photos of the original packaging, shipping label, and any visible shipping damage when applicable.

Failure to provide the requested information within the claim window may affect our ability to offer a refund or replacement.

Non-Returnable Situations

Returns, refunds, or replacements will not be provided for:

  • Buyer’s remorse, accidental purchases, or changes of mind.

  • Items ordered in error by the customer.

  • Requests made more than 5 calendar days after delivery.

  • Minor variations in color, appearance, packaging, or size caused by lighting, screen settings, manufacturing differences, or product updates.

  • Concerns about subjective quality, value, suitability, or personal preference when the product listing accurately represents the item.

  • Damage caused after delivery through use, mishandling, alteration, or improper storage.

  • Packages delayed by the shipping carrier after the order has been shipped.

  • Items marked final sale or otherwise identified as non-returnable in the product listing, except where an item arrives damaged, incorrect, or materially not as described.

Returned Items

Do not send an item back without contacting us first and receiving return instructions.

If a return is authorized, the item must be returned in its original condition, including original packaging and included components when applicable. Unauthorized returns may be refused or returned to the sender.

Refund Timing

Once a claim is approved and, if required, a returned item is received and inspected, refunds will be issued to the original payment method. Financial institutions and payment providers may take additional time to process and post the refund.

If a replacement is approved and inventory is available, we will provide shipment details once the replacement has been processed.

Contact Us

For order-related assistance, contact us through the Contact Us page or the customer-support email address listed on our website.

Please include your order number with every inquiry. We aim to respond within 1–2 business days, excluding weekends and holidays.

Policy Notes

This policy does not limit rights or remedies that cannot be excluded under applicable law. In Wisconsin, retailers may set their own return and refund policies provided merchandise is not misrepresented, so long as the policy is clearly communicated to customers.